Refund & Return Policy
Effective October 1, 2026. This policy explains how order cancellations, damaged shipments, incorrect items, returns, replacements, and refunds are handled.
Final-Sale Materials
Because research materials require controlled handling and chain-of-custody integrity, completed sales are generally final once an order has shipped. Returned research materials cannot be restocked for resale.
Before Shipment
If you need to cancel an order before it ships, contact us immediately. If fulfillment has not begun and payment can be reversed, we will make a reasonable effort to cancel the order. Cancellation is not guaranteed once processing has started.
Damaged or Incorrect Orders
If an order arrives damaged or contains an incorrect item, notify us within 7 calendar days of delivery. Include your order number and clear photos of the exterior package, shipping label, and affected contents.
Resolution Options
After review, verified damaged or incorrect orders may qualify for a replacement, store credit, or refund. The resolution offered depends on the circumstances, inventory availability, and the documentation provided.
Lost Shipments
For shipments that appear lost in transit, contact the carrier and our support team. We may require the carrier investigation to be completed before a replacement or refund decision is made.
Shipping Charges
Original shipping charges are generally non-refundable unless Lion Elite Wellness made a fulfillment error or the shipment was never successfully delivered because of an issue attributable to us.
Refund Timing
When a refund is approved, it is issued through the available payment channel. Processing time after approval depends on the payment provider and financial institution.
Non-Returnable Conditions
We cannot accept returned research materials that have been delivered to a customer, opened, altered, stored outside our control, or otherwise left our custody, except when we specifically instruct you to return an item as part of an approved resolution.
Contact Before a Dispute
If you believe an order issue has not been resolved correctly, contact info@lionelitewellness.com with your order number so we can review the matter directly before you initiate a payment dispute.