Shipping Policy
Effective October 1, 2026. This policy explains how Lion Elite Wellness processes and ships laboratory research material orders.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation. Processing times may be longer during holidays, high-volume periods, or when an order requires manual review.
Domestic Shipping
Standard U.S. domestic delivery is typically 4–7 business days after processing. Available faster services, including overnight options when offered, are displayed during checkout.
Shipping Charges
Current shipping charges are shown before an order is submitted. Orders that meet the website's current free-shipping threshold receive the applicable standard domestic shipping option at no charge.
Tracking
When tracking is available, it is sent to the email address used for the order. Customers are responsible for providing a complete and accurate shipping address.
Address Changes
Contact info@lionelitewellness.com as soon as possible if an address needs to be corrected. Once a shipment has been transferred to the carrier, we may be unable to redirect it.
Delivery Issues
If tracking shows a delivery problem, contact the carrier first and then email us with your order number. We will provide reasonable assistance with carrier-related investigations.
Damaged or Incorrect Orders
If an order arrives damaged or contains an incorrect item, email info@lionelitewellness.com within 7 calendar days of delivery with your order number and clear photos of the package and contents. We will review the issue and, when verified, provide an appropriate replacement, credit, or refund.
Research-Use Restriction
All materials are supplied solely for lawful laboratory and analytical research by qualified researchers. Not for human or veterinary use.